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Shipping policy

Shipping & Fulfillment Policy

Last updated: October 3, 2026

This policy covers where we ship, processing and delivery times, carriers, rates, freight, Canadian orders, and claims for lost or damaged shipments.

1. Shipping Locations

  • The 48 contiguous U.S. states and Washington, D.C.
  • Alaska, Hawaii, and Puerto Rico: standard parcel items only, at carrier-calculated rates (USPS to Alaska and Hawaii; USPS or UPS to Puerto Rico). Oversize and freight items to these locations are quoted; contact us before ordering.

Online checkout ships to these U.S. addresses only. We do not ship to P.O. Boxes (except in Alaska, by USPS), APO/FPO addresses, other U.S. territories, or freight forwarders.

Canadian customers: see Section 7. Canadian orders are invoiced directly and paid by wire transfer.

2. Estimated Delivery Times (Including Processing)

All orders are processed within 1–3 business days after payment is confirmed. Total delivery estimates below include processing and transit time:

  • Standard Shipping, Free Economy, UPS Ground, USPS Ground Advantage: 4–10 business days
  • Alaska, Hawaii, Puerto Rico: allow additional transit time
  • Expedited (2-day or overnight): by phone only; see Section 3
  • Freight Delivery: 7–15 business days

Delivery times may vary with weather, peak volume, or rural routing.

3. Order Processing Details

  • Orders placed after 2:00 PM ET may process the next business day.
  • Overnight orders must be placed by 10:30 AM ET and confirmed by phone before submitting.
  • Some products may ship directly from our vendor partners and may take longer to process.
  • We email tracking when your order ships.

4. Shipping Methods & Carriers

We ship with USPS, UPS, and FedEx. Standard Shipping and Free Economy ship by the carrier and service we choose. If you pay for UPS Ground or USPS Ground Advantage at checkout, we ship by that service or a faster one.

Orders of $750 or more ship with signature confirmation at no charge, to protect against porch theft. For signature confirmation on a smaller order, contact us before ordering; additional charges may apply.

5. Shipping Rates

Rates below apply to the 48 contiguous states and Washington, D.C.

Order Rate
Under $250 Standard Shipping: $14.95
$250–$749.99 Free Economy shipping
$750 and up Free Economy shipping, signature confirmation included
Carrier options UPS Ground and USPS Ground Advantage at carrier rates (standard parcel orders only)

Oversize and large-package items carry their own flat rate, or ship free where the product page says so; the rate is shown on the product page and at checkout. When an order includes an oversize or freight item, the whole order ships at that item's rate and carrier options are not offered. Freight items: see Section 6.

Alaska, Hawaii, and Puerto Rico: carrier-calculated rates only; the flat and free rates above do not apply.

All charges are shown before you complete your order.

6. Freight Shipping (Contiguous U.S. Only)

ADAS frames, lifts, and other items over carrier parcel limits ship by LTL freight. Rolling carts, toolboxes, and storage cabinets also ship by LTL freight, whatever their weight.

  • Freight is quoted after the order is placed. Items marked free freight ship at no charge.
  • Liftgate service is included by default; its cost is part of the freight quote. If you have a forklift or loading dock, note it in your order or call us.
  • Freight orders typically ship within 5–10 business days. The carrier calls to schedule delivery.

7. Canadian Orders (Wire Transfer)

Online checkout does not accept Canadian addresses. To order for delivery in Canada (see Ordering from Canada):

  1. Email sales@autorescuetools.com or call (919) 408-7320 with the items you need.
  2. We send an invoice with shipping quoted to your address.
  3. Pay the invoice in full by wire transfer in USD. The order ships once funds clear.
  • You are responsible for all duties, taxes, customs, and brokerage fees.
  • All Canadian orders are final sale and non-returnable.

8. Backorders & Pre-Orders

  • Estimated ship dates are shown on product pages or at checkout.
  • Payment is collected at time of purchase.
  • You may cancel a backorder or pre-order before it ships for a full refund.
  • Special-order items cannot be cancelled once the order is placed.

9. Split Shipments

Your order may arrive in multiple shipments due to warehouse location or supplier availability, at no extra shipping charge.

10. Lost or Delayed Packages

If your tracking shows "Delivered" but you haven't received your item:

  • Check all delivery points and ask neighbors or building staff.
  • Contact the carrier with your tracking number.
  • If unresolved, email shipping@autorescuetools.com within 5 business days.

We are not responsible for lost packages due to incorrect addresses submitted at checkout.

11. Damaged or Incomplete Orders

If your order arrives damaged or is missing items:

  • Contact us within 7 days of delivery.
  • Include your order number and clear photos of the packaging and contents.

We will investigate and resolve the issue with a replacement, refund, or shipping claim as appropriate.

12. Non-Physical Products (No Shipping)

Items such as remote programming services or software licenses are delivered electronically, with no shipping charge. We email access instructions after purchase.

13. Contact Information

If you have questions about your order or need special accommodations, please contact us:

Auto Rescue Tools
NC Auto Rescue & Repair, LLC
1129 Weaver Dairy Rd #16338
Chapel Hill, NC 27516
Email: shipping@autorescuetools.com
Phone: (919) 408-7320
Website: www.autorescuetools.com